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Repair Care

Download the monitoring agent for a computer we already look after — Windows or Mac — then leave that machine online.

Install the Care agent

Use the button for the computer you are on. Stay on that machine — do not download from a phone or another PC.

Download Windows agent

Download Mac agent

Need antivirus for home? Buy Sophos Home Premium.

New remote session instead? Start at Remote Support · Call 1.800.643.0508.

Visit Start a Repair Request Remote

help@repairfactory.ca 1.800.643.0508

Open The Repair Factory on Google Maps

Visit 507 Vernon Street
Nelson, BC

Start a Repair Screens, batteries, and device repair for phones, Macs, and PCs. Start a ticket and we will get your gear back to work.

Request Remote Need someone to connect to your computer and solve the issue from afar? Request a remote session with our shop.

help@repairfactory.ca 1.800.643.0508

Call or email the shop — we are happy to help with the next step.

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